At Samunnati Foundation, we understand that circumstances may change, and you may need to cancel a service or request a refund. This policy outlines our procedures and guidelines for cancellations and refunds.
Key Points
- Refunds processed within 14 days of approval
- Management reviews all refund requests
- Non-refundable fees may apply
- Accurate information required for processing
Refund Processing
Refunds will be processed within a reasonable timeframe after the cancellation request is approved, subject to the terms and conditions outlined in this policy.
Request received and under review
Approval decision made
Refund processed and funds transferred
Management Decision
All refund requests will be reviewed by our management. The final decision on any refund request will be made at the sole discretion of management. Samunnati reserves the right to approve or deny any refund request.
Important: Refund decisions are based on the nature of the service, timing of cancellation, and any costs already incurred.
Processing Refunds
Refunds will be processed no later than 14 days from the day on which we receive the cancellation request. The method of refund may vary depending on the original payment method used.
Credit Card
Refunds processed as reversal to original card
Bank Transfer
Direct transfer to your bank account
Other Methods
Check, e-wallet, or other appropriate means
Processing Time
While we process refunds within 14 days, it may take additional time for the funds to appear in your account depending on your financial institution's processing times.
Non-Refundable Fees
Refunds will typically exclude any non-refundable fees or deposits as stated in this policy.
Non-Refundable Items May Include
- Administrative fees
- Third-party processing fees
- Costs for services already rendered
- Non-cancelable reservations
- Special order items
Accurate Information
Participants are responsible for providing accurate and up-to-date information required for the refund process. Any delays or complications arising from incorrect information may affect the refund timeline.
Tip: Double-check your banking information or credit card details before submitting your refund request to avoid processing delays.
How to Request Cancellation
To request cancellation of a service and initiate the refund process:
- Send an email to support@samunnati.com with your request details
- Include your full name and transaction reference number
- Specify the reason for cancellation
- Provide your preferred refund method
- Attach any relevant documentation
Our support team will acknowledge your request within 2 business days and guide you through the process.